Loughborough Lettings

Welcome to the home page of the Loughborough office

Welcome to Loughborough ! Below you will find our contact numbers, (including emergency numbers), details of our services, our opening hours, a “Who’s Who” within the company and our Complaints process

First, our contact numbers for Property Letting and Management:

• Property Lettings: 01509 551000

• Property Management (Admin, maintenance, repairs and other enquries relating to existing tenancies) 0116 204 4925

• Rent and account enquiries: 0116 204 4923

• Polski: 0116 204 4926 for Polish speakers

• Leicester & Loughborough Tenants 24 hr emergency number 0845 213 0201 (for tenants of Martin & Co LEICESTER and Martin & Co LOUGHBOROUGH with genuine emergencies outside business hours). Please note that our contractors CANNOT help with emergencies in other parts of the country.

The Loughborough office is an independent business operated under licence from Martin & Co (UK) Ltd. We specialise in renting quality houses and apartments to working people in and around the town. All of our houses and apartments are offered unfurnished unless specifically stated otherwise. We do not normally have properties suitable for students or the unwaged.

Professionally prepared inventories

For both landlord and tenant peace of mind all our inventories are provided by a separate company Pendred Fox Ltd in accordance with industry best practice.

Deposits

By law, all tenant deposits must be held in accordance with a Government aproved scheme. Tenants and landlords can rest assured that if Martin & Co Loughborough hold the deposit it will be held in a secure, separate, audited and insured Client account in line with legislation and best practice. Tenants are advised to check their tenancy agreement which (assuming the tenancy commenced after April 2007) must show where their particular deposit is held.

Landlords – Free Buy-To-Let advice

Even in the current climate the right property can still make a decent investment. It is equally true that in the current climate the wrong property could prove financially catastrophic. As a specialist letting agent (NOT an estate agent), our advice is genuinely independent and impartial. If you are thinking of investing in property in Loughborough and surrounding area please call and ask to speak with our Director Steve Buttery.

The team are:

• Lettings Negotiators – Jo Cane, Afzaal Hussain, Kayleigh Saunders

• Lettings Admin – Jenny Blick, Sabina Halabuda, Prakash Parmar

• Property Management – Julie Muton, Alison Smith, Kerry Nice

• Finance – Sally Lay

Opening hours

• We are open six days a week, Monday to Saturday. We open at 9 am every day apart from Wednesday when we open at 10 am to allow time for staff training. The office closes at 5.30 pm Monday to Friday and at 3 pm on Saturdays. Appointments to view properties can normally be made a little later than the scheduled office closing time.

Complaints

Hopefully you will be delighted with the service you receive from us. Should you need to make a formal complaint please either write to, or email Mrs Julie Muton, Office Manager, Martin & Co Loughborough – julie.muton@martinco.com. If Julie is unable to resolve the matter your complaint will be referred to Steve Buttery, Managing Director, Martin & Co Loughborough. In the unlikely event that the matter still cannot be resolved the complaint will be referred to the Ombudsman for Letting Agents (a division of the Ombudsman for Estate Agents) for a final ruling.

Particulars of business ownership

Martin & Co is a trading style of Jasmine 2000 Ltd

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