Martin & Co (Coventry) awarded the 'Best New Business' Award

Nic Blackwell writes: -

The Coventry based Martin & Co team are awarded the “Best New Business” category for Coventry by thebestof.co.uk. This marks a considerable achievement at the end of our first year of providing high quality services to our clients.

It has been a very exciting year; full of surprises and challenges. We have very inviting offices and seek to match that with our personal welcome and service to everyone. Coventry has proved to be a successful rental market.

For assistance on rental issues please consult; Nic Blackwel, Sanjay Panchal and Sam Dunne.

We look forward to serving the needs of landlords and tenants for years to come. Many thanks to those who voted for us. We appreciate it.

Wednesday, 01 July 2009

Martin & Co confirmed as Best Large Letting Chain

Letting agency Martin & Co has just been awarded the UK’s “Best Large Letting Chain” at the Estate and Letting Agency Awards (ESTAs).

The prestigious award was presented to Ian Wilson Managing Director of Martin & Co by media personality and journalist Phil Spencer of Channel 4’s “Location, Location, Location”, who said “these awards are particularly special, and a true reflection on excellence in customer service as they are the only awards in the industry which are voted for by the landlords themselves. They are not easily won, and require a letting agency to achieve a consistently high level of service to their clients over a 12 month period.” Over 30,000 questionnaires were sent out to customers across the UK

Phil added, “It’s fantastic to see agents getting the credit they deserve after all the negative press they receive. Throughout the property industry there is a constant need to improve customer service and these awards go along way to help agents focus on keeping clients happy. He adds “After all the most powerful marketing tool for Agents is word of mouth so customer satisfaction is key.”

On receiving the award, Ian Wilson said “It is a privilege to win such an award, and it is a tribute to the hard work, dedication, and passion of our staff, But more than that, it is a reflection of a blend of the proven system of which we are very proud, with our unswerving aim only to recruit, and help our franchisees recruit, the very best in the business – those who really care! In an industry where numerous sales-base estate agents have recently forayed into lettings, the award has clearly demonstrated that people prefer to work with a dedicated lettings specialist. I am especially pleased that it was our customers themselves who voted for us, and I’d like to thank all those who took the trouble to show their appreciation by taking part in the independent survey.”

The sponsors of the 2009 event included Globrix, PSC, RICS, Estate Agent Today and The London Paper and the Awards were organised by Awards for Business Ltd (http://www.estateagentoftheyear.com/previous-winners.html).

(No strangers to awards success, Martin & Co also won Franchisor of the Year last November.)

Tuesday, 05 May 2009

Feedback provided through 'The Best Of Coventry' website

I have rented out houses for some years and resorted to managing everything myself for some years as I was so disapointed by the complacent attitudes of agents once they had signed you up. This year I needed to urgently find tenants for a property. I approached several agents that purported to be both fast and professional and was assured the property was great (which it was) and it would fly… I had one viewing and was horrified at the type of people being proposed. I then found by chance Martin and Co who not only talked like professionals but looked and most important acted it too. As someone has already said they were truly on the ball and kept me informed without me having to chase them. They could certainly teach the others they compete with some very valuable simple lessons… wonderful and I wouldnʼt dream of going anywhere else now.

Sunday, 05 April 2009